1. DESCRIPTION OF SERVICES

Katy Piano Instructors (“Company”) provides weekly private piano lessons (“Services”). Tuition is billed monthly based on the number of lessons scheduled in that month.

2. SIGN-UP FEE & DEPOSIT

• A one-time sign-up fee is due at enrollment. It secures the student’s lesson time and is credited to the final month with proper notice.

• A deposit equal to 4 lessons is required. This deposit is non-refundable and will only be applied to the final 4 lessons once valid 30-day written notice is received.

3. PAYMENT & LATE FEES

• Tuition is due on the 1st of each month, before the first scheduled lesson.

• A 3-day grace period applies. Payments made after this period incur a $25 late fee.

• Continuous failure to pay tuition and fees may result in suspension or termination of lessons.

4. CANCELLATION & MAKE-UP POLICY

• At least 24 hours’ notice is required to receive a make-up lesson.

• Only one make-up lesson per month is allowed, subject to availability.

• No-shows or cancellations with less than 24 hours’ notice are forfeited.

• Lessons may be banked for up to 2 months, then forfeited.

• There are no refunds for unused or cancelled lessons.

5. SUBSTITUTE INSTRUCTORS

• If the regular instructor is unavailable, a qualified substitute may be provided.

• Lessons with a substitute fulfill the Company’s obligation under this Agreement.

• Declining a substitute counts as a cancellation by the Recipient.

6. TERM & TERMINATION

• Either party may terminate this Agreement with 30 days’ prior written notice to the Company.

• Valid notice must be sent to the Company’s official email or business phone number.

• Verbal notice, text messages, or messages to instructors do not count as written notice.

• The deposit will be applied to the last 4 lessons after valid written notice is received.

7. INSTRUCTOR AUTHORITY

Instructors are responsible only for teaching and scheduling lessons. They are not authorized to cancel, alter, or manage billing, subscriptions, or financial agreements.

8. COMPANY OFFICERS

Only David Friman (Music Director) and Natalie Rodriguez (Manager), or their written designees, may process cancellations, billing, or financial matters.

9. DISPUTES

• All billing concerns and refund requests must be directed to the Company’s official email or phone number.

• Filing a chargeback or dispute in place of providing valid notice violates this Agreement.

• The Company reserves the right to contest disputes and provide this Agreement as evidence.

10. DEFAULT & REMEDIES

• Failure to pay tuition or repeated violation of attendance and cancellation policies constitutes default.

• In case of default, the Company may suspend or terminate lessons upon written notice.

• The defaulting party has 30 days to cure the issue before termination becomes final.

11. FORCE MAJEURE

The Company is not liable for interruptions caused by events beyond its control, including but not limited to illness, weather, emergencies, natural disasters, or other unforeseen events.

12. GOVERNING LAW

This Agreement is governed by the laws of the State of Texas. Any disputes shall fall under the jurisdiction of Texas courts.

13. ENTIRE AGREEMENT

This document represents the full agreement between the parties and supersedes any prior oral or written agreements. Amendments must be in writing and signed by both parties.

14. ACKNOWLEDGMENT

By signing, the Recipient acknowledges they have read, understood, and agree to all terms of this Agreement.